Come work with us in 2020!
An Grianán Theatre is currently celebrating our 20th Year with a busy programme of events and activities and we have a vacancy coming up for a Front of House Supervisor. This is a pivotal role in the provision of a positive customer experience in the theatre.
JOB TITLE – Front of House Supervisor
EMPLOYER – An Grianán Theatre Management CLG, (An Grianán Theatre), Port Road, Letterkenny, Co. Donegal F92 RV1F
GENERAL STATEMENT OF DUTIES
The main role of Front of House (FOH) Supervisor is to ensure that there is a safe, efficient and hospitable Front of House environment for all users of the theatre including patrons artists and companies. The FOH Supervisor will ensure that An Grianán is offering the highest level of customer care to all users. The Front of House includes the theatre’s bar, foyers, toilets, rehearsal room, stairs, lifts and auditorium.
This role is responsible directly to the Director and requires close liaison with the Box Office/Marketing Manager, the Community Employment Supervisor, the Cafe Bar Manager, the Technical Manager and technical staff.
The FOH Supervisor must also become familiar with the theatre’s box office system, Ticketsolve and with the internal telephone system. This training will be provided. A familiarity with the theatre’s programme of events is also expected.
To supervise other FOH staff in the delivery of their duties eg. directing the audience to their seats, serving drinks, selling merchandise including programmes and confectionery and if necessary to step in to offer support to them at busy periods. Front of House Staff includes Bar staff, Ushers, Box Office, and Cafe staff. It is essential that the FOH Supervisor is familiar with other members of staff responsibilities and ensures that their duties are fulfilled to the highest standard.
Greet members of the public and visitors to the theatre, handle enquiriesin person and on the telephone
To ensure that all areas of FOH are operating efficiently – ensuring all FOH areas including toilets are clean and tidy and stocked with materials promoting forthcoming shows
Direct members of the public to the theatre’s facilities.
To support the duties of the box office staff, handle cash, cheques and credit/debit card transactions reconciling sales to money taken at the end of each day for box office sales and merchandise sales where appropriate.
Liaise with the technical staff to ensure the prompt start of all performances.
To conjunction with the technical staff to ensure that the needs of patrons with physical or intellectual disabilities are met for their full enjoyment of their visit to An Grianán Theatre eg. Wheelchair users are accommodated, induction loop working etc.
When requested to assist with publicity mail shots, invitation lists etc. and help monitor the customer database for errors and changes
To act as the appointed officer in the theatre in the event of any emergency situation such as customer illness, fire and bomb alerts and to act as the Liaison officer with the emergency services on behalf of the theatre in such a situation and to evacuate the theatre if necessary
To deal with complaints or dissatisfied patrons and ensure any issues are communicated to the appropriate member of staff.
To write up an Incident Report detailing any incident or accident involving a member of staff for the public for the attention of the theatre’s Health and Safety Officer
To lock up the theatre buildings as required and ensure that the security alarm is activated.
To have an ongoing responsibility to undertake necessary training eg. First Aid, Box Office, Customer Care etc as appropriate
Carry out any other duties, which reasonably fall within the broad terms of the principle responsibilities
Terms : 20 hours per week, mainly evenings and weekend work.
The ideal candidate will be a mature individual with previous experience in the hospitality sector.
Please apply in writing with your CV and a covering letter outlining your suitability for the role. Send your application for the attention of Patricia McBride, Director, An Grianán Theatre, Port Road, Letterkenny, Co Donegal F92 RV1F or by email to firstname.lastname@example.org
Dead Line for applications: Monday 13th January 2020 at 2 PM.