To make an accessibility booking or enquiry please call our Box Office directly on (074) 91 20777, or email us on email@example.com.
It is our policy to have accessible seating available right up until the day of the show, unless the show sells out beforehand. It may however get all booked up earlier than that so we suggest that If you wish to book accessible seating, please contact the Box Office as much in advance of the show as possible, especially if you are making a group booking which requires a number of the wheelchair spaces.
Please advise the Box Office staff of all of your requirements when booking and we can see if we can accommodate these requests.
The auditorium has the facility for 7 wheelchair spaces in row K, which is fully accessible from the upper foyer. We have a lift from the lower to the upper foyer.
Accessible Toilet Facilities
An Grianán Theatre has accessible toilet facilities in the lower foyer area beside the lift.
Our accessible toilet is fitted with an alarmed Red Cord. If any customer requires assistance in the toilet, they can pull this cord and it will emit a small beep that will alert staff. This cord should always be left hanging freely to the floor. If you notice that it has been moved, please inform a member of staff immediately.
An Grianán Theatre has two lifts in the venue. One lift goes between the lower foyer foyer and the upstairs foyer to access the auditorium. From there there is a platform lift to access the upper exhibition space.
There is an emergency exit from the auditorium which allows wheelchair users to directly access the outside car park area, without the need to use the lift.
Assistive Listening Systems
We have recently installed a Sennheiser Assistive Listening system in our auditorium that operates via an app using a smartphone. You can connect the phone by bluetooth to your hearing aid, cochlear implant or headphones. You can download the “MobileConnect” app for free in order to use this system on your own smartphone. Click here to download detailed instructions on how to use our Assistive Listening System.
You can watch a video about the app here https://www.youtube.com/watch?v=LFi9r3x2ytM
If you are unable to download it to your phone we have a small number of phones available for you to use which already have the app installed. Please ask at the box office for one.
We also have a hearing loop installed at our Box Office. Please switch your hearing device to the T position in order to use the system.
Guide/assistance dogs are very welcome at An Grianán Theatre.
Please note that if your guide/assistance dog is accompanying you to one of our performances that it’s best to book for Row K so that we can allow extra space for your dog to sit comfortably with you. If these seats are not available when you are trying to book online, please contact our Box Office.
Water bowls can be provided.
Carer & Concession Tickets
An Grianán Theatre recognises and acknowledges people’s differences and endeavours to support them with their individual needs. Concession tickets and carer tickets may be available on certain performances for those with additional needs. Please contact the Box Office on 074 91 20777 for more information.
Early Entry and Courtesy Seating Area
For most shows it is possible to operate an early entry service for any of our customers who would like to enter the auditorium before we open the doors for the main audience. Please identify yourself at Box Office at least 30 minutes before the show and the Duty Manager can arrange this.
If you have any questions about our fire evacuation procedure that may relate to any accessible needs, please contact our Box Office on 0749120777. You can always ask a member of staff when you are in the venue.
Use of Strobe Lighting / Stroboscopic Lighting and Other Stage Effects
Strobe lighting, lighting that produces stroboscopic effects, smoke machines and other theatrical effects may be used during some of our shows.
If you are affected by any of these effects, please contact the Box Office in advance of purchasing your tickets and we can advise you if they are being used.
Baby Changing Facilities
There is a baby changing fold down table located in our accessible toilet facilities in the lower foyer.
Buggies, Pushchairs & Carrier Seats
Please note that buggies, pushchairs and child carrier seats are not permitted in the auditorium of the theatre for health and safety reasons. We can store your buggy, pushchair or carrier seat for you.